Privacy Policy Patendo
This Privacy Policy explains how Patendo collects, uses, stores, shares, and protects Personal Data when you access the Patendo website and/or use our consultation and Intellectual Property (IP) services, such as trademark registration, copyright registration, industrial design, and related services.
1) Who Is the Data Controller
The controller of Personal Data for Patendo’s services is:
PT. Patendo Indonesia Internasional
Email: cs@patendo.co.id
WhatsApp/Telkomsel: +62 853-5122-5081
Address: PATENDO, Satrio Tower Level 16, Jl. Prof DR Satrio Kav C4, South Jakarta 12950
2) Personal Data We Collect
We may collect the following categories of data, depending on how you interact with us:
A. Identity & contact data
Name
Phone/WhatsApp number
B. Data related to IP service requests
When you request a trademark search/registration or a consultation, we may receive data such as:
Trademark name to be registered
Type of goods/services/business (class)
Applicant name
Applicant email
During the service process, you may also submit supporting documents (e.g., logo or administrative documents) via email or other channels we provide.
C. Communication data
If you contact us via WhatsApp, phone, email, or chat, we may store the content of communications for service delivery, follow-up, and record-keeping.
D. Technical data (when accessing the website)
IP address
Device type
Browser information
E. Location data (if relevant)
For compliance and service needs, Patendo may collect geographic location data in certain circumstances.
3) Sources of Personal Data
Personal Data may come from:
You directly (forms, email, WhatsApp, phone, chat).
Technical data automatically generated when you access the website (e.g., IP address, device, browser).
4) Purposes of Processing
We use Personal Data for the following purposes:
To provide consultation and IP services, including needs verification, communication, and processing your requests.
To handle customer inquiries, requests, and complaints.
For service security (prevention of spam, misuse, and harmful activities).
For internal analytics to improve service quality (non-advertising).
To comply with relevant legal and administrative obligations.
5) Legal Basis for Processing
We process Personal Data on the relevant legal bases, including:
Your consent (e.g., when you submit data via forms/WhatsApp/email and request services).
Performance of a service/contract (processing is necessary to fulfill your service request).
Legal obligations (compliance with applicable regulations).
6) Cookies & Tracking Technologies
Patendo may use cookies to support user experience and internal analytics.
Your choices: You may configure your browser to refuse some or all cookies. However, certain website features may not function optimally.
7) Data Storage & Security
We implement reasonable security measures to protect Personal Data, including technical and operational safeguards.
Note: Data transmission over the internet is never 100% secure; we cannot guarantee absolute security of data transmitted.
8) Data Retention Period
Personal Data will be retained as long as necessary to:
fulfill service purposes,
meet reasonable record-keeping needs, and/or
comply with applicable legal obligations.
9) Sharing Personal Data with Third Parties
We do not sell your Personal Data.
We may share Personal Data if:
it is necessary to provide the services (for example, relevant administrative processing), and/or
required by law or a lawful request from a competent authority.
If you communicate through third-party platforms (e.g., WhatsApp), your communication data may also be processed by those platform providers in accordance with their policies.
10) Your Rights as a Data Subject
Subject to applicable laws, you may have certain rights regarding your Personal Data, including (where relevant and legally permitted):
to request access to your Personal Data,
to request correction/updates,
to request deletion or restriction of processing under certain conditions,
to withdraw consent (where processing is based on consent).
To submit a request related to your Personal Data, please contact us using the details in the “Contact” section above.
11) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
